What You Need to Know

Please view the tabs below each of which contain specific warranty information about Northerm products.

Please contact our sales team for more information should you require it.

Northerm “a division of RAB Energy Group Inc.” warrants to its immediate customers that the Vinyl Window Frame Material “frame” will be free from discoloration, clouding, cracking or chalking for a period of 20 years from the original date of purchase.

In the event that the Product fails to conform to the Northerm warranty described above, Northerm will, at its option furnish the purchaser with another Product, F.O.B. Northerm shipping point, or refund the purchase price of the Product. Northerm will bear no other expense, such as labour costs, sequential damages, or in the case of negligence, warranty is limited to a refund or the furnishing of another product.

Northerm warrants to its immediate customer that the window hardware “hardware” will be free of defects in material and workmanship for the life of the window product. See (TRUTH) warranty tab.

Terms & Conditions of Sale

TRUTH HARDWARE’S WARRANTY FOR WINDOW & DOOR MANUFACTURERS & AUTHORIZED DISTRIBUTORS

All Truth Hardware products, with the exception of electrical products*, are warranted against defects in materials and workmanship for the life of the product1.

Truth Hardware’s warranty is expressly limited to window & door manufacturers and Truth Hardware Authorized Distributors, who purchase Truth Hardware products for the purpose of resale, or use in the ordinary course of the buyers business, and may not be assigned or transferred.

This warranty does not cover normal wear or discoloration on finishes, or any product which has been improperly installed, abused, misused, worn out, altered, used for a purpose other than that for which it was intended, or in a manner inconsistent with any instructions regarding its use, nor does it cover corrosion related damage.

THIS WARRANTY IS EXCLUSIVE. TRUTH HARDWARE MAKES NO OTHER WARRANTY OF ANY KIND WHATSOEVER, EXPRESSED OR IMPLIED, WITH RESPECT TO THE PRODUCTS MANUFACTURED AND SOLD BY IT, WHETHER AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ANY OTHER MATTER. No agent, employee or representative of Truth Hardware has any authority to bind Truth Hardware to any affirmation, representation, or warranty concerning Truth Hardware products or parts, except stated herein.

If any product manufactured by Truth Hardware is found to be defective by Truth Hardware, in its sole judgment, Truth Hardware will, at its option, either repair or replace such defective product. Truth’s liability is limited only to the replacement value of the hardware. THIS REMEDY SHALL BE THE EXCLUSIVE REMEDY AVAILABLE FOR ANY DEFECTS IN THE PRODUCTS MANUFACTURED AND SOLD BY TRUTH HARDWARE OR FOR DAMAGES RESULTING FROM ANY OTHER CAUSE WHATSOEVER, INCLUDING WITHOUT LIMITATION, TRUTH HARDWARE’S NEGLIGENCE. TRUTH HARDWARE SHALL NOT IN ANY EVENT BE LIABLE TO ANY BUYER FOR CONSEQUENTIAL, OR INCIDENTAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR THE LABOR WHICH MAY BE REQUIRED FOR THE REPLACEMENT OF SAID PRODUCT, WHETHER FOR BREACH OF WARRANTY, NEGLIGENCE, ON THE BASIS OF STRICT LIABILITY, OR FOR ANY OTHER REASON.

The purpose of this exclusive remedy shall be to provide the window/door manufacturer, or Truth Hardware Authorized Distributor, with replacement of products, or parts, manufactured by Truth Hardware found to be defective in materials or workmanship, or negligently manufactured. This exclusive remedy shall not be deemed to have failed of its essential purpose so long as Truth Hardware is willing and able to repair or replace said defective products or parts in the prescribed manner.

* All Truth Hardware electrical products, are warranted for one “1” year against defects in materials and workmanship.

1 Industry related testing has defined the typical lifetime of fenestration hardware to be 10 years.

Terms –

1%/10 days – net 30 days on hardware purchases. Net 30 days on freight charges. Tooling invoice terms available upon request.

Freight –

F.O.B. Factory

Conditions –

Initial orders, and all subsequent orders placed before credit is established with Truth Hardware, will be on a cash-in-advance or C.O.D. basis. Cash-in-advance orders will be entered by Truth Hardware upon the receipt of the order and payment. Pricing is determined at time of shipment.

Return Goods –

Authorization from our Sales Department is required in advance for all goods to be returned to Truth Hardware. Authorization will be granted in all cases of defective product or incorrect shipments due to an error on Truth Hardware’s part. Truth Hardware may also, at its option, authorize the return of other goods subject to a 25% restocking charge and including and offsetting order equal in value to the amount of the return. Product considered for return must be standard product, built to current Truth Hardware manufacturing specifications, no older than the immediate past calendar year, clean, resalable, in full unopened cartons. The quantity to be returned cannot be excessive based on Truth Hardware’s current level of sales and inventory position. Freight on all return goods must be prepaid to our plant and merchandise must be received within 30 days of date of authorization.

Northerm Sealed Unit Warranty

NORTHERM ( “division of RAB ENERGY GROUP INC.”) warrants, subject to the following provisions that if under normal conditions and usage, obstruction of vision caused by a film formation or dust collection between the interior glass surfaces as a result of a failed seal of a “NORTHERM” sealed unit occurs within 10 years of the date of manufacturing of the unit, NORTHERM will supply a replacement unit as described below, the warranty on said unit will extend for the balance of its original period.

The customer shall inspect the unit upon receipt and advise of any discrepancies within 30 days of completion.

The unit must be stored, handled and installed according to current IGMA Glazing Recommendations for Sealed Insulating Glass Units (the “IGMA Recommendations”)

Glass breakage from any cause is not covered by this warranty.

This warranty shall be void in each of the following circumstances:

  1. if the unit is damaged by improper shipping, storage, handling or installation.
  2. if the unit is not handled, stored or installed in accordance to IGMA Recommendations.
  3. if the unit is installed with glazing sealants or materials Incompatible with the unit sealant (butyl).
  4. if the unit is removed temporarily or permanently from the place of original installation.
  5. if the unit is used for other than conventional glazing in the exterior/interior walls of a building.
  6. if pressure is applied to the unit by movement of the building, or installation or if adequate provision has not been made to allow for proper expansion/contraction of the window frame.
  7. if the unit is subjected to stress resulting from localized application of heat/cold that causes excessive temperature differential over the units surface.
  8. if a liquid set film, plastic film, sign or similar device is applied to the unit.
  9. if the unit is not paid for according to the terms of sales.

Northerm reserves the right to inspect in the field any unit which is alleged to be defective.

Northerm’s maximum liability under this warranty is limited to providing a replacement of the unit, not including labour. Northerm shall not be liable for personal injury, loss, claims, property damage or labour., material or the costs (whether special or consequential or otherwise) however caused or arising and whether direct or indirect. Northerm makes no other guarantees or warranty expressed or implied in respect of the unit.

Northerm Door Warranty

  • A Northerm door unit is warranted to be free of defects for a period of 1 year if both slab and jamb components are painted & sealed within 30 days of purchase, and is installed in accordance to the instructions below.
  • In the event that the product fails to conform to the Northerm warranty described above, Northerm will, at its option furnish the purchaser with another product, F.O.B. Northerm’s shipping point, or refund the purchase price of the product. Northerm will bear no other expense such as labour costs, sequential damages or in the case of negligence; warranty is limited to a refund or the furnishing of another product.

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